Shah Financial Services is committed to prompt, fair, and transparent resolution of all investor complaints and grievances. We adhere to the guidelines prescribed by SEBI and AMFI for handling investor complaints.
Name: Mr. Ronak Nalinkumar Shah
Designation: Partner & GRO
Email: info@shahfs.com
Phone: +91 98254 23773
Office: A-111/112, Siddh Sagar Complex, First Floor, Near Railway Station, Khambhat-388620, Gujarat
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST), except public holidays.
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | GRO / Office team | Day 0 |
| 2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
| 3 | Investigation and resolution | GRO + concerned partner | Within 7 working days |
| 4 | Response communicated to investor | GRO | Within 7 working days |
| 5 | If unresolved, escalation to senior partner | Designated Partner | Within 14 working days |
| 6 | Complaint closure and feedback | GRO | Upon resolution |
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 | Mr. Ronak Nalinkumar Shah (GRO) info@shahfs.com | +91 98254 23773 | Email / Phone / In person | Ack: 3 days Resolve: 7 days |
| Level 2 | Designated Partner info@shahfs.com | Email / In person | 14 working days |
| Level 3 | Concerned AMC / PMS Provider | As per AMC/PMS grievance policy | As per their policy |
| Level 4 | SEBI SCORES https://scores.sebi.gov.in/ | Online portal | As per SEBI timelines |
| Level 5 | SMART ODR https://smartodr.in | Online dispute resolution | As per ODR institution |
Note: For PMS complaints, you may also contact the concerned SEBI-registered Portfolio Manager directly as per their complaint resolution mechanism.
We are an AMFI registered Mutual Fund Distribution company founded in 2007. We specialise in Mutual Fund Distribution
Shah Financial Services
AMFI Registered Mutual Fund Distributor (ARN- 173086) (Validity: 12-Nov-2023 to 11-Nov-2026)
APMI Registered PMS Distributor (APRN04142) (Validity: 30-Jun-2026 to 29-Jun-2026)
Mutual Fund investments are subject to market risks. Please read the scheme information and other related documents carefully before investing. Past performance is not indicative of future returns. Portfolio Management Services are subject to market risks. Please read the Disclosure Document of the PMS provider carefully before investing. Past performance is not indicative of future returns. Shah Financial Services receives commission from Asset Management Companies for mutual fund distribution. Commission details are available on our Commission Disclosure page. Shah Financial Services makes no warranties or representations, express or implied, on products offered through this platform. It accepts no liability for any damages or losses, however caused, in connection with the use of, or reliance on, its products or related services.
Shah Financial Services is NOT a SEBI Registered Investment Adviser.
GSTIN: 24AEGFS6153N1ZL | Office: A-111/112, Siddh Sagar Complex, First Floor, Near Railway Station, Khambhat-388620 Gujarat
Grievance Redressal Officer: Mr. Ronak Nalinkumar Shah | info@shahfs.com | +91 9825423773
